Operations Manager – Luxury Hospitality (Abuja)

About the role

We are looking for an experienced Operations Manager to lead the day‑to‑day activities of a premium hospitality, lifestyle and wellness facility in Abuja. The role ensures seamless service delivery, high‑net‑worth guest satisfaction, and efficient team performance.

Key responsibilities

• Oversee daily operations to guarantee smooth, efficient, and consistent service.
• Lead and supervise operational teams of 20+ employees.
• Maintain exceptional customer service and guest experience standards.
• Build and nurture relationships with members, guests, partners and VIP clients.
• Develop and implement operational procedures, service standards and protocols.
• Monitor staff performance, attendance, productivity and compliance.
• Coordinate training, coaching, onboarding and professional development.
• Manage schedules, bookings, events and facility activities.
• Identify operational challenges and deliver timely solutions.
• Ensure the facility is safe, organized and professionally presented.
• Support membership engagement, community building and retention initiatives.
• Handle customer concerns and resolve issues promptly.
• Monitor operational costs and resource utilization.
• Manage vendor and service‑provider relationships.
• Assist in planning and executing events and special activities.
• Utilize CRM, POS, scheduling and booking systems to improve efficiency.
• Prepare regular operational reports and provide strategic insights.
• Ensure compliance with company policies, health and safety standards and regulations.
• Promote a culture of excellence, accountability and continuous improvement.

Required profile

• Bachelor’s degree, HND or professional qualification in Hospitality Management, Business Administration, Operations Management or related field.
• 7–10 years of experience in operations management within luxury hospitality, lifestyle or wellness sectors.
• Proven track record managing teams of 20+ employees.
• Experience engaging with high‑net‑worth individuals and VIP clients.
• Strong leadership, communication and problem‑solving abilities.

Required skills

• Proficiency with CRM systems.
• Experience using POS platforms.
• Familiarity with scheduling and booking software.