Operations Manager

About the role

We are seeking an Operations Manager to oversee the daily operations of our serviced apartments and hospitality facilities in Lagos. The role ensures smooth service delivery, maintains high standards, and coordinates multiple operational functions.

Key responsibilities

• Oversee daily operations of serviced apartments and hospitality facilities to ensure efficient service delivery.
• Supervise operational staff, assign duties, monitor performance, and ensure compliance with procedures and standards.
• Coordinate housekeeping, maintenance, security, front desk, and other operational activities.
• Monitor guest check‑in and check‑out processes to provide a seamless experience.
• Liaise with external vendors, contractors, and service providers to ensure timely delivery of services and supplies.
• Monitor inventory levels for housekeeping supplies, toiletries, and guest amenities.
• Ensure compliance with health, safety, security, hygiene, and company standards across the property.
• Develop and implement operational procedures and checklists to improve efficiency.

Required profile

• Bachelor’s degree or HND in Hospitality Management, Business Administration, or a related field.
• 3–5 years of relevant experience in hospitality, serviced apartments, hotels, or property management.
• Proven experience managing staff and coordinating multiple operational functions.
• Strong knowledge of hospitality operations and guest service standards.
• Excellent communication, interpersonal, and customer service skills.

Required skills

• Microsoft Office
• Familiarity with hospitality/property management systems