NOKOUT Officer

About the role

Scalein is hiring a full-time NOKOUT Officer in Lagos to manage its NOKOUT operations. The role covers keeping supplies available, handling orders and deliveries, closing daily sales and dealing with customers.

Key responsibilities

• Manage NOKOUT operations and ensure service items, disposable plates, cutlery, stickers and food-packaging bags are available
• Keep records of used stock
• Present daily, weekly and monthly performance reports
• Communicate with customers, take orders and dispatch them when needed
• Make sure orders are made, packed and delivered properly
• Coordinate the dispatch riders
• Carry out the daily cash-out process and close total sales for the day in the delivery section
• Handle customer complaints and enquiries, take feedback notes and stay aware of the available menus
• Perform any other tasks assigned

Required profile

• BSc./HND in Marketing, English, Hospitality Management or a related field
• At least 2 years of experience as a Customer Service Officer or in a related field
• High level of confidentiality, professionalism and sound judgment; adaptable to changing pressures
• Willingness to work long hours, be responsive, detailed-oriented and patient
• Ability to handle pressure and work with minimal supervision

Required skills

• Ability to learn menu items and specials
• Understanding of packaging methods and business policies and procedures
• Health and food safety regulations
• Data entry and typing
• Microsoft Office tools
• Organization, planning, coordination, multitasking, time management, problem-solving and active listening