Network Operations Specialist

About the role

The Network Operations Specialist ensures stable, secure, and high‑performing network services for internal customers across corporate offices, plants, warehouses, refineries, remote sites, and shared service environments. The role focuses on operational excellence for LAN, WAN, wireless, internet edge, data‑center, cloud connectivity, remote access, and network security.

Key responsibilities

• Manage network incidents across switching, routing, wireless, VPN, internet, WAN, firewall, DNS, DHCP, and cloud‑connected services.
• Monitor latency, packet loss, jitter, tunnel health, interface errors, wireless roaming, authentication failures, and application path quality.
• Operate and support routers, switches, wireless controllers, access points, firewalls, load balancers, WAN edge devices, SD‑WAN, proxies, and network monitoring platforms.
• Coordinate provider escalations for leased circuits, MPLS, dark fiber, microwave, LTE backup, and managed last‑mile services.
• Execute preventive maintenance, health checks, and produce operational reports on uptime and risk items.
• Participate in on‑call rotations, emergency response, disaster‑recovery, and business‑continuity exercises.
• Provide technical input for service improvement plans, refresh programs, and new site readiness.
• Coach junior engineers and support analysts as needed.

Required profile

• Bachelor's degree in Computer Science, Electrical Engineering, IT, Telecommunications or related field.
• 5‑8 years of hands‑on experience in enterprise routing, switching, wireless, internet edge, firewall operations, VPN and monitoring platforms.
• 8‑12 years of broader operational accountability in a large enterprise, industrial, manufacturing, energy or multi‑site environment (preferred).
• Experience working in structured ITSM environments.
• Experience in emerging‑market operating conditions (strongly preferred).

Required skills

• Enterprise routing and switching
• Wireless LAN controllers and access points
• Firewalls and VPN technologies
• SD‑WAN and WAN edge devices
• Load balancers and proxy servers
• Network monitoring platforms
• DNS, DHCP, NTP, and identity services
• Certificate‑based access and centralized security controls
• MPLS, dark fiber, microwave, LTE backup connectivity