Medical Tourism Officer

About the role

Stride Recruitment is hiring a Medical Tourism Officer in Lagos (Marina) to coordinate travel and healthcare arrangements for clients seeking medical treatment abroad. The officer liaises with hospitals, clinics and healthcare providers, supports clients through appointments, visas and travel logistics, and works closely with the operations, ticketing, reservations and visa teams.

Key responsibilities

• Liaise with local and international hospitals, clinics and healthcare providers and help clients choose suitable facilities.
• Coordinate medical appointments, consultations and treatment schedules, and obtain medical documents needed for treatment (with client consent).
• Assist clients with medical visa applications and travel documentation, and book flights, airport transfers, accommodation and other travel logistics.
• Communicate with clients before, during and after their medical travel, and provide information on packages, services and estimated costs.
• Maintain client records, prepare quotations, proposals, invoices and reports, and follow up with providers and clients.
• Support marketing, monitor client satisfaction, respond to enquiries and complaints, and escalate complex issues to management.
• Build relationships with hospitals, doctors, travel agencies and international partners, and submit periodic reports on enquiries, bookings, conversions, revenue and performance.

Required profile

• HND in Healthcare Administration, Business Administration, Hospitality Management, Tourism or a related discipline.
• Previous experience in medical tourism, travel and tourism, customer service, healthcare administration or immigration services is an advantage.
• Good knowledge of travel arrangements, visa application processes and customer relationship management.
• Strong communication, negotiation, organisational and coordination skills; ability to handle multiple client requests and meet deadlines.

Required skills

• Proficiency in Microsoft Office and relevant booking or customer relationship management software.
• Client relationship management, travel and visa documentation support, complaint resolution, sales and business development, report writing and record keeping.
• Confidentiality and professional ethics.

The role is evaluated on client acquisition, satisfaction, appointment and travel coordination accuracy, revenue contribution, partnership development, response time, reporting and confidentiality. The officer must not independently diagnose, recommend treatment or give medical advice unless appropriately qualified and authorised.