Market Intelligence & Insights Analyst

About the role

Renmoney, a lender offering loans, savings and fixed deposit solutions to under-banked individuals and small businesses in Nigeria, is expanding its Market Intelligence & Insights team. As a Market Intelligence & Insights Analyst you will work directly with the MI&I Manager to uncover the trends, behaviours and competitive forces shaping the Nigerian fintech landscape. No prior formal market research experience is required.

Key responsibilities

• Assist in designing, scripting and deploying customer surveys on satisfaction, product usage and market trends.
• Help organise and eventually run customer interviews, focus groups and usability tests.
• Analyse raw data such as survey results and internal metrics to find patterns and turn them into actionable insights.
• Monitor the lending and fintech landscape, tracking competitor products, campaigns and positioning.
• Co-create clear reports and presentations for Product, Marketing and Management.
• Support end-to-end research projects that influence business decisions and strategy.

Required profile

• Experience in Customer Experience, Data Analytics, Product, Operations or related areas is an advantage.
• Strong understanding of the company's products, customer base and operations.
• Curiosity about customer behaviour and a willingness to learn quantitative and qualitative research methods.

Required skills

• Comfortable with basic data manipulation tools such as Excel or Google Sheets.
• Written and verbal communication skills, able to simplify complex ideas.
• Attention to detail, organisational skills and problem-solving ability.

What we offer

• Mentorship and exposure to market research methodologies.
• Skills in consumer psychology, data analysis and market strategy.
• Exposure to cross-functional teams and the chance to influence products, campaigns and customer experience.
• Competitive compensation and growth opportunities in a fast-paced fintech environment.