IT Support Analyst

About the role

The IT Support Analyst will join Redwire Marketing Consulting’s ICT & Operations team to provide day‑to‑day technical assistance to internal users and support client‑facing technology needs.

Key responsibilities

• Respond to routine user support requests, handling password resets, email issues, software installations, connectivity, printing and collaboration tools.
• Install, configure and maintain laptops, desktops, monitors, printers, mobile devices and other IT equipment.
• Record tickets accurately, maintain clear notes and escalate complex issues to senior IT staff.
• Assist with onboarding/off‑boarding equipment preparation, account provisioning and access checklists.
• Support client projects by setting up, testing and maintaining digital platforms, websites, dashboards and event technology.

Required profile

• Bachelor’s degree in Information Systems, Computer Science or a related field.
• Minimum three years of relevant experience in IT support or related technical roles.
• Strong analytical, written and verbal communication skills.
• Ability to work independently, manage competing priorities and follow IT and security policies.

Required skills

• Microsoft 365
• Google Workspace
• Help‑desk/ticketing tools
• Device management and basic networking concepts
• Fundamental cybersecurity awareness