Housekeeping Manager

About the role

An experienced and highly organized Housekeeping Manager is sought to oversee housekeeping and laundry operations, ensuring cleanliness, hygiene, presentation and guest comfort. The role covers team supervision, room inspections, cleaning schedules, inventory control and cross-departmental coordination.

Key responsibilities

• Oversee housekeeping for guest rooms, public areas, corridors and other facilities, and set cleaning schedules, inspection routines and procedures
• Inspect rooms against quality standards and ensure rooms are cleaned, prepared and released on time according to occupancy
• Supervise attendants, laundry personnel and staff; prepare duty rosters, coordinate shifts and train staff in cleaning methods, chemical handling and hygiene
• Manage linen, towels, guest amenities, chemicals and equipment, track stock, run periodic checks and control wastage and operating expenses
• Coordinate with the front office on room readiness and check-ins, with maintenance on defects and repairs, and handle guest requests and complaints
• Monitor costs, ensure safe storage and use of chemicals, and prepare reports on inspections, productivity and inventory

Required profile

• Degree or HND in Hospitality Management, Hotel Management or a related field
• At least 4 years of relevant housekeeping experience with supervisory or management responsibilities
• Proven hotel housekeeping supervisory or management experience is mandatory
• Strong attention to detail and ability to manage competing priorities in a busy hotel

Required skills

• Room inspections, laundry operations, hygiene standards and housekeeping processes
• Staffing rosters, inventory, departmental cost controls and quality assurance
• Understanding of room-status coordination and interdepartmental procedures
• Familiarity with hotel property management systems is an advantage