Hotel Manager – Abuja

About the role

The Hotel Manager will lead the overall performance of a fast‑growing hospitality organization in Abuja. Reporting to senior leadership, you will be responsible for delivering exceptional guest experiences while driving profitability and operational excellence.

Key responsibilities

• Oversee daily operations across front office, housekeeping, food & beverage, maintenance and security.
• Maintain high standards of guest satisfaction, comfort and service quality.
• Develop, implement and monitor operational policies, procedures and service standards.
• Supervise departmental heads, conduct performance reviews and ensure effective team management.
• Track occupancy, revenue and cost‑control metrics; prepare budgets, forecasts and operational reports.
• Handle guest complaints promptly and ensure swift resolution.
• Lead staff training, motivation and continuous performance improvement initiatives.
• Ensure compliance with health, safety and hospitality regulations.

Required profile

• Bachelor’s degree in Hospitality Management, Business Administration or a related field.
• 3–5 years of progressive experience in hotel operations, including senior management exposure.
• Strong leadership, organizational and problem‑solving abilities.
• Solid understanding of financial and revenue management.
• Excellent communication skills and a guest‑service orientation.

Required skills