Hotel & Apartment Manager

About the role

We are seeking an experienced and commercially minded Hotel & Apartment Manager to lead daily operations and drive business growth. The role focuses on delivering exceptional guest experiences, increasing occupancy and revenue, and improving overall profitability.

Key responsibilities

• Lead daily operations across front office, housekeeping, maintenance, security, and other support functions.
• Maintain high standards of guest service, cleanliness, safety, and property upkeep.
• Develop and execute plans to achieve occupancy, revenue, and profitability targets.
• Drive sales and business development through corporate accounts, partnerships, and repeat bookings.
• Manage room rates, promotions, and online booking channels to maximise revenue.
• Oversee sales and marketing activities and track their contribution to bookings.
• Prepare and manage budgets, monitor expenses, and control operating costs.
• Recruit, supervise, schedule, and develop staff while maintaining clear responsibilities and accountability.
• Establish and implement operational policies, service standards, and procedures.
• Resolve guest complaints promptly and use feedback to improve service and retention.
• Ensure compliance with applicable health, safety, and regulatory requirements.
• Report on occupancy, revenue, costs, profitability, guest satisfaction, and team performance.

Required profile

• Bachelor’s degree or equivalent qualification in Hospitality Management, Business Administration, or a related field.
• Proven management experience in a hotel, apartment hotel, serviced apartment, or similar hospitality property.
• Experience with pre‑opening planning, property setup, and launching hospitality operations.
• Demonstrated ability to grow occupancy and revenue, manage budgets, and improve business performance.
• Sound understanding of hospitality operations, pricing, revenue management, corporate sales, and online booking channels.
• Strong leadership, communication, negotiation, and problem‑solving skills.

Required skills

• Proficiency in Microsoft Office.
• Experience with hospitality property management systems.