Guest Experience Expert – Hotel Operations

About the role

The Guest Experience Expert ensures every guest enjoys a memorable stay at the Sheraton Lagos Hotel. You will be the face of the property, guiding guests through check‑in, stay, and check‑out while delivering personalized service.

Key responsibilities

• Process operational needs such as check‑in, check‑out, and room assignments.
• Respond promptly to guest requests and resolve issues on the spot.
• Prepare and submit daily reports on guest interactions and service metrics.
• Share local area highlights and recommendations to enhance the guest experience.
• Move throughout the hotel, handling objects up to 10 lb without assistance.
• Maintain a safe, clean, and professional work environment in line with company policies.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior work or supervisory experience required.
• Ability to stand, walk, sit, and lift objects ≤10 lb for extended periods.
• Commitment to confidentiality, quality standards, and professional appearance.

Required skills

What we offer

• Opportunity to work with a global hospitality brand.
• Training and development in guest‑service excellence.
• Inclusive, diverse workplace culture.