Front Desk Officer

About the role

The Front Desk Officer manages the reception area, welcomes visitors, answers telephone calls, responds to enquiries and provides general administrative support. The post reports to the Administrative Manager or Human Resources Manager and sits within the Administration department. The successful candidate must be professional, courteous and well organised, creating a positive first impression of the organisation.

Key responsibilities

• Welcome and attend to visitors, clients and business partners professionally.
• Answer calls, direct them to the right departments and take accurate messages.
• Respond to general enquiries and give relevant information to visitors and clients.
• Manage appointments, meeting schedules and visitor records.
• Receive, sort and distribute mail, deliveries and official documents.
• Maintain a clean, organised reception area and keep accurate records of visitors, calls and appointments.
• Assist with photocopying, printing, filing and scanning, and monitor office supplies.
• Keep company and client information confidential and support the administrative team with other duties.

Required profile

• Minimum of an OND or HND in Business Administration, Office Management or a related field.
• 1-2 years of experience in front desk operations, reception or administration is an advantage.
• Excellent verbal and written communication skills.
• Female preference stated.

Required skills

• Good knowledge of Microsoft Word, Excel, email and office equipment.
• Interpersonal and customer service skills, good telephone etiquette and attention to detail.
• Strong organisational and multitasking abilities, time management and punctuality.
• Discretion, confidentiality and composure under pressure.

Candidates apply by sending their CV to the recruiter's email, using the job title as the subject line.