Flight Ticketing and Reservation Officer

About the role

Choice Talents is hiring a Flight Ticketing and Reservation Officer in Abuja. The role covers making travel reservations, checking availability, processing payments and supporting customers throughout their booking journey.

Key responsibilities

• Assist and advise customers on a range of travel options, based on their requirements and budget.
• Make reservations and check the availability of accommodation or transport on the desired travel dates.
• Help plan travel itineraries by suggesting local tourist attractions and places of interest.
• Process payments and send confirmation details to customers.
• Sell and promote reservation services, and provide quotations on tour packages.
• Up-sell where appropriate, offering tour tickets, travel insurance or upgraded seats and accommodations.
• Answer questions about the reservation process and help customers amend or cancel bookings.
• Sort out any issues that arise with bookings or reservations.

Required profile

• B.Sc. or HND degree.
• Experience in sales or public relations, preferably in the hospitality or travel industries.
• Customer-service experience.
• Data entry experience.

Required skills

• Proficiency with local and international ticketing software, including computer reservation systems, GDS systems and e-travel.
• Practical experience with Amadeus and Galileo platforms.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficiency in the Microsoft Office suite.

Candidates apply by sending their CV by email to the employer, quoting the job title in the subject line. The application closing date is 28 February 2025.