Director of Business Operations

About the role

Nigeocom Services Limited, a Lagos-based telecommunications engineering and technical services company with over 10 years of operating history, is hiring a Director of Business Operations. The role runs the company's day-to-day operations end to end, leads project delivery and the engineering teams, oversees HR, accounting and operations, and acts as the main daily point of contact for clients. The company is scaling up to deliver a new multi-year contract and needs a hands-on operations leader.

Key responsibilities

• Project and engineering delivery: oversee active telecom projects from mobilisation to closeout, lead and develop engineers, field technicians and project managers, plan and allocate resources, appoint and hold project managers accountable, and enforce EHS and quality standards on site.
• HR oversight: oversee recruitment, onboarding, deployment and performance management; ensure HR policies, the staff handbook and employment contracts are applied consistently; manage staff welfare, discipline and workforce planning.
• Accounting and finance oversight: oversee budgeting, project costing, payroll and cash flow; track invoicing, purchase orders and payment collection; review monthly financial and operational reports and present them to management.
• Operations: run day-to-day operations, remove bottlenecks, develop and improve standard operating procedures, manage vendors, subcontractors and procurement, and ensure regulatory and contractual compliance.
• Client relationships: act as the main daily contact for clients including network operators and equipment vendors, attend meetings, handle escalations and identify growth opportunities.
• Reporting: provide daily and weekly updates to the Managing Director and track KPIs on project delivery, cost, safety and client satisfaction.

Required profile

• Bachelor's degree in Electrical/Electronics Engineering and an MBA.
• Minimum of 7 years' experience in telecommunications, including with a telecom operator or engineering and infrastructure company.
• Proven record of managing several projects at once, preferably field deployments, network rollouts or maintenance, and of leading a team of engineers.
• Hands-on experience overseeing HR, accounting and operations, and a track record of managing client relationships at a senior level.

Required skills

• Leadership, project planning, budgeting and resource allocation.
• Understanding of financial reporting, costing and cash flow.
• Excellent written and verbal communication and client handling.
• Proficiency in Microsoft Office and project management tools.
• Desirable: PMP, PRINCE2 or similar certification, COREN membership, working knowledge of Nigerian labour law and telecom regulations.

Working pattern and what we offer

• 5 days a week, Monday to Friday, on site, with availability for urgent client or site issues outside normal hours and willingness to travel to project sites across Nigeria.
• Competitive salary and performance-based incentives, and a senior leadership role in a growing telecom services company.

Candidates apply by sending their CV and a cover letter by email, with the subject line "Director of Business Operations"; only shortlisted candidates will be contacted.