Network Operations Center Manager

About the role

The NOC Manager leads ipNX's Network Operations Center team in ensuring the availability, performance and reliability of core, access and customer network services. The role demands deep technical expertise, strong leadership and a focus on uptime, service quality and customer experience, driving proactive monitoring, timely fault resolution, network automation and cross-functional coordination across the company's nationwide infrastructure.

Key responsibilities

• Oversee 24/7 monitoring of all customer networks (core, access, backbone) and ensure faults are detected, escalated and resolved quickly; maintain real-time visibility with tools such as Cacti, PRTG, Zabbix and SolarWinds
• Manage network topology, link performance and system health dashboards, and set SOPs for incident handling and routine checks
• Enforce ITIL-based incident, problem and change management, classify incidents by impact and urgency, run post-incident reviews and root cause analysis, and track MTTD and MTTR
• Manage and mentor L1/L2/L3 engineers, shift leads and interns, develop shift rosters and run training and performance evaluations
• Act as the central escalation point for major incidents, coordinate with vendors, OEMs and business support teams, and communicate clearly with management during outages
• Track network KPIs (uptime, availability, latency, packet loss), prepare performance and incident reports, and support capacity planning and regulatory audits (ISO, NCC)
• Drive deployment and optimization of monitoring, ticketing and alerting tools, and champion automation initiatives

Required profile

• Bachelor's degree (2.1) in Electrical/Electronic Engineering, Computer Science, Telecommunications or a related field; a Master's in Technology Management or Business Administration is an advantage
• Minimum of 7 years of progressive experience in a network operations or service provider environment
• At least 3 years in a leadership or supervisory role managing a 24/7 NOC team
• Proven experience managing IP/MPLS, transmission and access network infrastructure

Required skills

• Cisco CCNP or equivalent (Juniper, Huawei, MikroTik)
• ITIL Foundation (v3 or v4); PMP or PRINCE2 is an added advantage
• Strong exposure to monitoring tools, fault management systems and escalation frameworks

Applications are made through the online form provided by the employer; only shortlisted candidates will be contacted.