Digital Content & Support Associate

About the role

The Digital Content & Support Associate will manage the company’s social media presence, provide customer support, and create engaging digital content to drive marketing objectives.

Key responsibilities

• Manage and maintain all company social media platforms.
• Respond promptly and professionally to customer enquiries.
• Create graphics, short‑form videos, captions and promotional materials.
• Plan, schedule and publish content aligned with marketing goals.
• Set up, monitor and optimise Facebook and Instagram advertising campaigns.
• Support broader digital marketing activities and monitor trends, engagement and feedback.
• Represent the company online and during physical events.

Required profile

• Resident of Lagos, Nigeria and completed NYSC.
• Experience (up to 12 months) in social media management, customer support or digital marketing.
• Strong written and spoken English with excellent communication skills.
• Creative, reliable, able to work independently in a remote setting and attend occasional on‑site events.
• Own a laptop (minimum 8 GB RAM) and stable internet connection.

Required skills

• Proficiency in CapCut.
• Proficiency in Canva or similar graphic design tools.
• Experience running Facebook and Instagram advertisements.