Deputy Manager – Travel & Education Operations

About the role

We are seeking an experienced, strategic, and results‑driven Deputy Manager to support the Manager in overseeing daily operations of our Travel and Education teams. The role focuses on driving operational excellence, leading team performance, and ensuring exceptional customer service while contributing to business growth.

Key responsibilities

• Support the Manager in overseeing the Travel, Visa, and Education Consultancy teams.
• Supervise Travel Consultants, Student Counsellors and other staff to achieve service targets.
• Monitor departmental KPIs, sales performance and operational efficiency, implementing improvement strategies.
• Oversee processing of flight bookings, visa applications, travel insurance, holiday packages and study‑abroad admissions.
• Resolve complex client issues and escalated complaints while maintaining high satisfaction.
• Liaise with airlines, embassies, immigration authorities, foreign institutions and travel partners.
• Identify business development opportunities and support sales and marketing initiatives.
• Ensure compliance with company policies, immigration regulations and industry best practices.
• Coach, mentor and evaluate staff, conducting performance reviews and training.
• Prepare weekly and monthly operational and performance reports for management.

Required profile

• Bachelor’s degree in Business Administration, Management, Travel & Tourism, International Relations or related field.
• Minimum 5 years experience in travel, education consulting or related service industry, with at least 2 years in a supervisory or management role.
• Strong leadership, decision‑making and team‑management abilities.
• Excellent communication, negotiation and interpersonal skills.
• Analytical, organizational and problem‑solving capabilities.
• Ability to work under pressure in a fast‑paced environment.

Required skills

• Proficiency in Microsoft Office Suite.
• Experience with CRM systems.

What we offer

• Competitive salary based on experience.
• Performance‑based incentives.
• Career growth and leadership development opportunities.
• Ongoing professional training.
• Opportunity to contribute to the growth of a leading travel and education consulting company.