Defective Team Leader

About the role

The Defective Team Leader is responsible for accurately processing customer returns, evaluating claims, and managing the flow of items to inventory, vendors, and customers within Jumia's defective warehouse.

Key responsibilities

• Oversee receiving, reconciliation, and exclusive inventory management of all items in the defective warehouse.
• Ensure quality and defect checks on each item to validate customer claims and categorize damage.
• Maintain precise, up-to-date inventory records limited to defective stock.
• Process and log all defective packages into the warehouse system on time.
• Prevent inventory losses through continuous monitoring and tracking.
• Manage the queue and physical storage of items in transit to and from the defective warehouse.
• Drive performance management, including appraisals and training of the warehouse team.
• Suggest system improvements to enhance operational efficiency and inventory accuracy.
• Escalate discrepancies or operational issues to senior management promptly.

Required profile

• Bachelor's degree in Logistics, Supply Chain, or related field.
• Proven experience in FMCG, warehouse or order management.
• Experience with quality assessment and after‑sales processes.
• Performance‑driven, able to handle pressure and meet strict deadlines.
• Strong attention to detail, accuracy, and problem‑solving skills.
• Excellent written and verbal communication, interpersonal and motivational abilities.
• Willingness to work overtime as mutually agreed.
• Must have NYSC certificate or a valid exemption letter.

Required skills

• Proficient in Microsoft Office (Excel, PowerPoint, Word).
• Proficient in Google Office Suite (Drive, Sheets, Docs, Gmail).

What we offer

• Unique experience in an entrepreneurial yet structured environment.
• Opportunity to impact the African e‑commerce sector.
• Dynamic, professional team with strong growth potential.
• Personal and professional development aimed at training future leaders.