Customer Support Specialist
Kashia · Marina
Job description
About the role
Kashia is seeking a friendly and patient Customer Support Specialist to join its nationwide team. You will be the first point of contact for customers, helping them resolve issues quickly and keeping them satisfied.
Key responsibilities
- Respond to customer queries via email, live chat, and social media channels.
- Troubleshoot product issues and escalate unresolved cases to the appropriate teams.
- Maintain and update the help centre and canned‑response library.
- Log recurring problems and share patterns with the product team.
- Consistently meet response‑time and resolution‑time targets.
Required profile
- At least 1 year of experience in a customer‑facing support role.
- Excellent written English – clear, warm, and grammatically correct.
- Ability to work shift patterns, including weekend rotation.
- Calm under pressure and comfortable handling frustrated customers.
Required skills
- Experience with support platforms such as Intercom, Zendesk, or Freshdesk.
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Published 1 month ago
Expires 3 weeks from now
20 views · 0 interested
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Kashia
Marina