Customer Support & Sales Specialist – Remote

About the role

TalentPop App is seeking a results‑driven Customer Support and Sales Specialist to act as the strategic face of high‑growth e‑commerce brands. Working remotely, you will own the entire customer journey—from first contact through retention and revenue expansion.

Key responsibilities

• Serve as the primary point of contact for complex customer inquiries via chat, email, and phone.
• Maintain high CSAT scores by troubleshooting product issues and guiding users through features.
• Identify churn risks and implement proactive communication to retain customers.
• Listen to customer needs, uncover upsell and cross‑sell opportunities, and present premium solutions.
• Lead product demonstrations, negotiate terms, and close expansion deals to meet monthly revenue targets.
• Become a product expert and clearly articulate ROI and value propositions.

Required profile

• 1+ years of hands‑on experience in a combined customer support, success, or inside‑sales role, preferably in SaaS or e‑commerce.
• Excellent verbal and written communication skills.
• Strong problem‑solving ability and a commercial mindset.
• Self‑motivated, able to work independently in a remote environment.

Required skills

• Proficiency with chat, email, and phone communication channels.
• Experience handling SaaS or e‑commerce products.
• Basic knowledge of sales processes, including upselling and cross‑selling.

What we offer

• Fully remote work arrangement.
• Opportunity to influence revenue growth for fast‑growing brands.
• Dynamic, results‑focused team environment.