This job is no longer available
This job expired on 29/09/2026. It no longer accepts applications.
Customer Support Representative
File Solutions Limited · Abuja
Job description
About the role
We are looking for a Customer Support Representative to join File Solutions Limited in Abuja. The role involves handling customer inquiries across multiple channels and ensuring a smooth experience for our users.
Key responsibilities
- Respond to customer inquiries via phone, email, and social media.
- Resolve payment and account‑related complaints efficiently.
- Escalate technical or sensitive issues to the appropriate teams.
- Maintain accurate records of all customer interactions.
- Deliver professional and empathetic service at all times.
Required profile
- Excellent verbal and written communication skills.
- Experience in customer service or fintech support is an advantage.
- Ability to multitask and remain calm under pressure.
- Familiarity with CRM or support tools.
- Strong problem‑solving and interpersonal abilities.
- Willingness to work flexible shifts if required.
Required skills
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File Solutions Limited
Abuja