Customer Support Officer – Offline (Lafia, Nasarawa)

About the role

The Customer Support Officer provides high‑quality, timely, and professional assistance to walk‑in customers and WhatsApp groups across Nigeria. The role focuses on resolving enquiries, technical issues, and service‑related concerns while delivering a consistent experience aligned with Moniepoint’s standards.

Key responsibilities

• Serve as the first point of contact for walk‑in customers nationwide and respond to inquiries on WhatsApp platforms.
• Provide prompt, accurate, and high‑quality responses to customer inquiries and service requests.
• Log all customer support requests accurately for tracking and follow‑up.
• Coordinate with relevant internal teams to ensure timely resolution of customer issues and escalate complex cases to the Regional/State Team Lead.
• Collect and document customer feedback on products and services to support continuous improvement.

Required profile

• Minimum of 1–2 years of relevant customer service or support experience.
• BSc or HND qualification; completed NYSC or hold a valid exemption/exclusion certificate.

Required skills

• Excellent written and verbal communication skills for handling walk‑ins and managing WhatsApp group communications.
• Strong problem‑solving and issue‑resolution abilities.
• Customer‑centric mindset with high empathy and emotional intelligence.
• Ability to collaborate effectively with internal cross‑functional teams.
• Meticulous attention to detail for tracking, documentation, and data logging.

What we offer

• Competitive compensation and benefits.
• Career growth opportunities.
• Support for professional development.