Customer Success Associate – Abuja

About the role

Reliance Health is looking for a Customer Success Associate to join its Abuja team. You will be part of the frontline group that ensures customers enjoy a seamless experience across all channels, while helping to drive satisfaction and retention.

Key responsibilities

• Manage customer relationships using CRM systems, keeping accurate records of interactions and preferences.
• Collect and analyse feedback from surveys, interviews and other sources, summarising trends to support retention strategies.
• Draft and send email, letter and other correspondence to address inquiries, concerns or follow‑ups.
• Assist in creating targeted campaigns that boost engagement and loyalty.
• Apply basic selling and negotiation techniques with corporate clients, supporting renewals and upsell opportunities.
• Collaborate with cross‑functional teams to develop and implement customer retention initiatives.

Required profile

• Bachelor’s degree in Business, Communications or a related field.
• 1‑2 years of experience in customer success, account management or a client‑facing role.
• Familiarity with CRM tools and basic data analysis.
• Strong written and verbal communication skills.
• Ability to manage multiple interactions, resolve concerns and negotiate with a customer‑first mindset.
• Based in Abuja with flexibility to work in a hybrid setup.

Required skills

• CRM tools
• Data analysis

What we offer

• Remote‑first environment with hybrid flexibility.
• Competitive salary benchmarked against industry standards.
• Premium health insurance covering employee and family.