Customer Service Representative (Remote | Shopify & Gorgias)

About the role

We are looking for an experienced Customer Service Representative to join TalentPop’s fully remote support team. You will handle e‑commerce inquiries using Shopify and Gorgias, providing friendly and efficient assistance to customers worldwide.

Key responsibilities

• Respond to customer questions via email, chat, and occasional phone calls.
• Manage orders, returns, and account issues using Shopify.
• Process support tickets through Gorgias and maintain ticket quality.
• Stay informed about product updates and support best practices.
• Maintain empathy, professionalism, and efficiency in every interaction.

Required profile

• At least 1 year of remote or online customer service experience, preferably in e‑commerce.
• Strong written and verbal English communication skills.
• Tech‑savvy, self‑motivated and able to work independently.
• Calm under pressure, solution‑oriented and comfortable handling multiple conversations.

Required skills

• Shopify
• Gorgias
• Zendesk (or similar ticketing platform)

What we offer

• Competitive pay with performance‑based increases.
• Paid time off, holiday bonuses and health/dental benefits or a monthly health stipend.
• Growth opportunities within a supportive, remote‑first team.