Customer Service Representative
Hugo Global Express Logitics Ltd · Lagos
Job description
About the role
Hugo Global Express Logitics Ltd is hiring a full-time Customer Service Representative in Lagos (Marina area). The role covers answering customer enquiries and resolving complaints, with a stated monthly pay of NGN 70,000 to 150,000.
Key responsibilities
- Respond to customer inquiries by phone, email, chat or in person.
- Resolve complaints and provide appropriate solutions.
- Follow up with customers to make sure issues are resolved.
- Escalate complex issues to the operations manager when necessary.
- Maintain professionalism and confidentiality at all times.
Required profile
- Diploma in Mass Communication, Public Administration or a related field (preferred).
- Active listening and empathy.
- Ability to handle difficult customers calmly.
- Team-oriented with a positive attitude.
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Published 12 hours ago
Expires 1 month from now
7 views · 0 interested
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Hugo Global Express Logitics Ltd
Lagos