Customer Service Representative

About the role

Gabtar Investment Ltd is hiring a full-time Customer Service Representative in Lagos (Marina). The role covers answering customer enquiries, resolving complaints and keeping records of customer interactions, with a stated monthly pay of NGN 150,000 to 250,000.

Key responsibilities

• Respond to customer inquiries by phone, email, chat or in person.
• Provide accurate information about products and services.
• Resolve customer complaints and issues promptly and professionally.
• Maintain detailed records of customer interactions and transactions.
• Process orders, returns and service requests where applicable.
• Follow company policies and customer service procedures, and escalate complex issues to the right department.
• Build positive relationships with customers and meet customer satisfaction and performance targets.

Required profile

• Minimum of a secondary school certificate or relevant qualification.
• Proven experience in customer service or a related role is an advantage.
• Ability to work flexible hours, including weekends if required.

Required skills

• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills; ability to stay calm and professional under pressure.
• Good computer skills and familiarity with CRM systems are a plus.
• Attention to detail, customer-focused attitude, and ability to work independently and as part of a team.