Customer Service Representative

About the role

The Customer Service Representative will join ileoja NG’s fast‑growing e‑commerce team in Ibadan. Working on‑site, you will be the first point of contact for buyers and sellers, handling inquiries across phone, email, chat and social media while ensuring a smooth and secure trading experience.

Key responsibilities

• Respond to customer questions about products, orders, account access and platform features via multiple channels.
• Resolve transaction‑related issues, troubleshoot account problems and guide users through the buying and selling process.
• Document all interactions, update customer records and follow established service procedures.
• Escalate complex cases to senior team members and collaborate with internal departments to improve service quality.
• Collect and analyse customer feedback, identify recurring issues and contribute to continuous improvement initiatives.

Required profile

• Proven experience in a customer‑facing role, preferably as a Customer Service Representative.
• Excellent spoken and written English with a professional communication style.
• Strong problem‑solving abilities, attention to detail and capacity to handle high‑volume inquiries calmly.
• Comfortable using basic computer applications and navigating online platforms or e‑commerce environments.
• Willingness to work on‑site in Ibadan and collaborate within a structured team.
• Relevant diploma or degree is preferred; experience in online marketplaces or retail is an advantage.

Required skills