Customer Service Representative (Hybrid Contract)

About the role

The Customer Service Representative will join Data Intelligence Systems in Lagos on a hybrid contract basis. You will be the first point of contact for customers, handling inquiries through phone, email and chat, and ensuring timely resolution.

Key responsibilities

• Respond to customer inquiries via phone, email and live chat.
• Resolve issues promptly and document all interactions in the CRM system.
• Provide accurate product and service information and follow up on open cases.
• Escalate complex problems to the appropriate internal teams.
• Maintain service standards, track customer feedback and suggest improvements.
• Collaborate with operations and technical teams to deliver consistent, high‑quality support.

Required profile

• Proven experience in customer service or support roles.
• Strong verbal and written communication with a courteous, professional tone.
• Ability to manage multiple requests simultaneously while paying attention to detail.
• Comfort working in a hybrid environment and adapting to evolving procedures.
• Prior exposure to technology, data or consulting environments is a plus.
• Relevant diploma or degree is beneficial but not mandatory.

Required skills

• Experience with CRM or ticketing systems (e.g., Zendesk, Freshdesk).
• Proficiency in basic office productivity tools such as Microsoft Office and Google Workspace.