Customer Service Representative – Cinema Team Member

Filmhouse Cinema

New

🇬🇧 English

Job description

About the role

Join the Filmhouse Group team as a Customer Service Representative in our cinema. You will be the first point of contact for guests, handling ticket sales, reservations and ensuring a smooth cinematic experience. The role contributes to the group’s mission of delivering magical, inspiring entertainment to audiences.

Key responsibilities

Sell box‑office tickets, respond to guest queries, and manage reservations and sales.
Monitor and maintain cash flow, ensuring no shortages at the till.
Guide guests to entrance and exit points, maintaining clear pathways.
Oversee guest flow within the cinema to prevent obstructions and enhance the viewing experience.
Participate in briefings, meetings, and training sessions as directed by the cinema manager or HR.
Support initiatives to increase concession revenues.
Arrange and clean designated areas to uphold hygiene standards.

Required profile

Educational qualifications: ND, HND, BSc/BSE, Diploma, NCE, or SSCE.
Age between 19 and 26 years.

Questions fréquentes

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Published 49 minutes ago

Expires 1 month from now

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