Customer Service Executive / Specialist

About the role

We are looking for a professional and empathetic Customer Service Executive to be the face of our support team. You will assist customers, resolve inquiries, and ensure a smooth experience with our renewable energy products.

Key responsibilities

• Respond promptly to customer inquiries via calls, WhatsApp, email, and in‑person visits.
• Provide clear and accurate information about products and services.
• Collaborate with sales, technical, and other cross‑functional teams to resolve issues efficiently.
• Handle complaints professionally and support field and technical teams during customer engagements.
• Educate customers on PAYGO usage and troubleshoot product issues.
• Maintain up‑to‑date records in CRM tools and follow up on open concerns.

Required profile

• 1‑3 years of customer service experience in the renewable energy sector, preferably solar.
• Fluency in Hausa is mandatory.
• Proven ability to lead high‑performing customer service teams.
• Strong communication, interpersonal, and problem‑solving abilities.
• Friendly, solutions‑focused attitude with the capacity to multitask under pressure.

Required skills

• Experience using CRM tools.

What we offer

• Competitive salary and benefits package.
• Opportunity to work in a fast‑growing renewable energy company.
• Supportive and inclusive team culture.
• Clear career growth and development path.