Customer Service Executive - Social Media

About the role

Sun King is looking for a Customer Service Executive focused on social media to engage with our online community, provide timely assistance, and help convert prospects into customers. You will work across multiple digital platforms, ensuring a consistent and caring brand experience.

Key responsibilities

• Monitor and respond to customer inquiries, comments, and messages on Facebook, Twitter, Instagram, TikTok, LinkedIn and emerging channels.
• Identify, qualify, and nurture potential customers through social media interactions.
• Collaborate with sales and customer experience teams to hand over qualified prospects and resolve escalated issues.
• Represent Sun King’s mission and values in all online engagements.
• Document interactions, maintain call notes, reports and data logs, and flag complex issues for specialist teams.

Required profile

• HND or Bachelor’s degree from a reputable institution.
• Minimum 1 year experience in customer service, social media enquiries, or telesales.
• Strong typing speed, accuracy and ability to speak a local language.
• Good people skills and a partnership mindset for cross‑functional work.

Required skills

• Experience with CRM tools, specifically Zendesk.
• Familiarity with Ameyo.

What we offer

• Professional growth in a dynamic environment.