Customer Service Consultant – Entry Level

About the role

Drym Technology Solutions is seeking an enthusiastic Customer Service Consultant to join its team in Kaduna. This entry‑level position offers the chance to develop professional skills in customer support, sales outreach, and administrative tasks while working in a dynamic IT & Telecom environment.

Key responsibilities

• Respond promptly to customer inquiries via phone, email, chat and in‑person.
• Conduct outbound cold calls to promote products, generate leads and build relationships.
• Provide accurate information on products, services and company policies.
• Resolve customer concerns and escalate complex issues when needed.
• Prepare and maintain correspondence, reports and service documentation.
• Update customer records in the CRM, database or spreadsheets.
• Support company projects and perform assigned administrative duties.
• Collaborate with internal teams to improve the customer experience.
• Generate reports and assist with data analysis as requested by management.
• Maintain confidentiality of customer and company information.

Required profile

• Minimum OND qualification.
• 0‑1 year of experience in customer service or administrative support.
• Enthusiasm to learn new skills and grow professionally.

Required skills

• CRM software usage.
• Database management.
• Microsoft Excel.
• Basic data analysis.