Customer Relations Officer – Serviced Apartment

About the role

We are looking for a smart, customer‑focused and organized professional to manage customer interactions, bookings and inventory for a serviced apartment in Victoria Island, Lagos. The role ensures an excellent guest experience while supporting smooth day‑to‑day operations.

Key responsibilities

• Handle customer inquiries, bookings and reservations professionally.
• Provide excellent service and resolve client complaints promptly.
• Oversee general welfare of customers during their stay.
• Monitor and manage inventory records and stock availability.
• Maintain accurate booking and customer records.
• Coordinate with internal teams to ensure seamless service delivery.

Required profile

• Minimum HND/B.Sc. in a relevant discipline.
• At least 3 years of experience in customer service, hospitality or guest relations.
• Strong communication and interpersonal abilities.
• Professional appearance and customer‑oriented attitude.
• Female candidates preferred for gender balance.

Required skills

• Proficiency in Microsoft Office.
• Experience with basic inventory or booking systems.
• Familiarity with POS or hotel/property management systems (advantageous).