Customer Relations Officer

About the role

The Customer Relations Officer will be the first point of contact for clients visiting Laundroville laundry and dry‑cleaning centre in Abuja. You will handle walk‑in enquiries, phone and digital communications, and ensure a smooth, professional experience for every customer.

Key responsibilities

• Greet and assist walk‑in customers promptly and courteously.
• Answer telephone calls, WhatsApp messages, emails and social‑media enquiries in a timely manner.
• Take customer orders accurately and record them in the company system.
• Provide up‑to‑date information on order status, pricing and turnaround times.
• Log and resolve routine complaints on the spot; escalate complex issues to the Customer Relations Supervisor.
• Maintain accurate customer records in the database and follow service scripts and protocols.
• Identify opportunities to upsell or cross‑sell laundry services.
• Follow up with customers on order collection, feedback and satisfaction.
• Keep the service desk and work area clean, organised and presentable.
• Prepare daily logs and reports of customer interactions for the Supervisor.
• Perform other duties as assigned by the Supervisor or General Manager.

Required profile

• Minimum of 1 year experience in a customer‑facing role.
• OND (Ordinary National Diploma) or equivalent in a related field.

Required skills