Customer Experience Representative
Bioharb Global Limited · Abuja
Job description
About the role
We are looking for a Customer Experience Representative to join Bioharb Global Limited in Abuja. The role focuses on handling customer enquiries, resolving complaints, and supporting product delivery while ensuring a positive experience.
Key responsibilities
- Respond to customer enquiries and resolve complaints efficiently.
- Provide delivery and product support to customers.
- Document interactions in the CRM system and follow up with customers.
- Gather and relay the Voice of the Customer to improve services.
Required profile
- 1–4+ years of experience in customer service or experience roles.
- Minimum OND qualification in a related field.
- Excellent verbal and written communication, active listening, and conflict de‑escalation skills.
- Strong emotional intelligence and a calm, empathetic, solution‑oriented attitude.
Required skills
- Proficiency with CRM or customer‑support software.
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Published 23 hours ago
Expires 1 month from now
5 views · 0 interested
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Bioharb Global Limited
Abuja