Customer Service Executive

About the role

Agriarche builds a soil-to-plate ecosystem that makes food consistently available, affordable and trusted, supporting agricultural stakeholders through technology, market access and supply chain solutions. It is looking for a proactive, customer-focused Customer Service Executive to support users of Kasuwa, its digital agricultural platform, helping them navigate the platform, complete account verification, resolve issues and get the best value from its services. The position is full-time and based in Abuja.

Key responsibilities

• Respond promptly and professionally to customer enquiries, complaints and support requests by phone, email, WhatsApp and other approved channels.
• Review customer information and documents, carry out Know Your Customer (KYC) checks and approve eligible accounts within assigned authorization limits.
• Guide new users through registration, profile completion, verification and onboarding, and follow up to encourage adoption and engagement.
• Track complaints, identify recurring issues and coordinate with relevant teams for timely resolution.
• Educate users on platform features, processes, updates and services.
• Maintain accurate records of interactions, verifications, complaints and resolutions, and gather customer feedback.
• Prepare regular reports on enquiries, onboarding progress, verification status, complaints and service performance.
• Protect customer information and comply with internal data-handling and verification policies.

Required profile

• Bachelor's degree or HND in Business Administration, Marketing, Communications or a related field; relevant experience may be considered.
• At least 2 years of experience in customer service, customer support, client relations or a similar role.
• Experience with CRM or customer support tools.
• Familiarity with digital platforms, mobile apps and WhatsApp Business.
• Experience in fintech, agritech, e-commerce or digital financial services is an advantage.

Required skills

• Good working knowledge of Microsoft Excel or Google Sheets.
• Strong written and verbal communication, with the ability to explain processes to users with different levels of digital literacy.
• Attention to detail, multitasking and prioritization.

To apply, send your resume and a cover letter outlining your qualifications and experience to the company's careers team, quoting "Customer Service Executive Application" in the subject line.