Client Experience and Success Specialist

About the role

Estrada International Staffing Solutions (EISS) is looking for a Client Experience and Success Specialist based in Lagos, Marina. The role covers designing and running client management and retention strategies, representing the brand at events, collaborating with marketing on client-facing campaigns, and curating premium corporate gifts and onboarding experiences.

Key responsibilities

• Design, develop and implement client management and retention strategies for EISS's business units, and map the end-to-end client journey from onboarding to advocate status.
• Lead the cross-functional implementation of the client experience journey and report monthly to leadership on client sentiment and improvement ideas.
• Represent Estrada at corporate parties, industry events and networking mixers, and deliver presentations or act as moderator/speaker at forums.
• Work with the Marketing team on digital marketing strategies that position EISS as a partner in clients' growth, and identify joint webinars, case studies and spotlight features.
• Research and procure premium corporate gifts, design onboarding experience journeys, and coordinate client appreciation events.

Required profile

• Bachelor's degree in Public Relations, International Relations, Mass Communication, Marketing or Social Sciences.
• Minimum 3 years in client management, public relations or a high-end hospitality/customer success role.
• Exceptional verbal communication and the ability to hold a room.
• An eye for quality and luxury, with good negotiation skills.