Client Account Manager

About the role

We are seeking a Client Account Manager to manage and grow relationships with our existing clients in Enugu. The role focuses on client retention, renewals, and revenue expansion through cross‑selling and upselling.

Key responsibilities

• Manage and grow a portfolio of existing client accounts across Enugu.
• Drive client retention and ensure timely contract renewals.
• Identify and execute cross‑selling and upselling opportunities.
• Maintain proactive engagement with clients via calls, visits, and follow‑ups.
• Track account activity, renewals, and opportunities using CRM or other digital tools.
• Meet or exceed assigned revenue and retention targets.
• Address client concerns promptly and collaborate with internal teams.

Required profile

• 2 to 4 years of experience in client account management, relationship management, customer success, or sales.
• Strong relationship management and communication skills.
• Proven ability to grow revenue through cross‑selling and upselling.
• Target‑driven mindset with a focus on commercial outcomes.
• Based in Enugu or its environs.

Required skills

• Experience with CRM tools.
• Proficiency with digital tools for account tracking.

What we offer

• Join Nigeria's leading legal technology company at an exciting stage of growth.
• Own and grow a portfolio of accounts with direct, visible revenue impact.
• Work in a collaborative, target‑driven environment where contributions are recognised.
• Opportunities for career development as the company scales.