Business Relationship Manager (Borno)

About the role

Moniepoint, Africa's all-in-one financial platform and Nigeria's largest merchant acquirer, is looking for a Business Relationship Manager for its Borno field area. Reporting to the State Coordinator, the role drives business growth by expanding the merchant footprint, building high-value customer relationships and introducing financial solutions tailored to local business needs. It covers end-to-end merchant acquisition, terminal deployment and account retention across assigned commercial areas.

Key responsibilities

• Identify, visit and onboard prospective merchants through field engagement, referrals and local trade community outreach.
• Educate business owners on Moniepoint's product suite and recommend solutions matching their goals.
• Achieve and exceed monthly targets for active merchant onboarding, terminal deployment, loan disbursements and repayments.
• Oversee onboarding, ensuring accurate KYC documentation and compliance with operational SOPs and regulatory guidelines.
• Nurture long-term merchant relationships to encourage activity, high transaction volume and retention.
• Discuss pricing, terms and agreements transparently within company guidelines.
• Act as the main point of contact for customer queries, resolving issues or escalating complex needs.
• Gather market intelligence and competitor activity and feed it back to field leadership.
• Maintain accurate pipeline records and submit timely field performance reports via CRM tools.

Required profile

• Bachelor's degree, HND or OND from a recognised tertiary institution.
• 2 to 4 years of hands-on sales experience, preferably in banking, fintech, payment services or fast-moving commercial environments.
• Proven track record of meeting or exceeding targets in merchant onboarding, field sales or client acquisition.
• Strong understanding of the local financial services landscape and regional trading dynamics.
• Preferred: practical experience with POS terminal deployment, payment acquiring or business loans.

Required skills

• Proficiency in CRM software for field tracking, pipeline management and activity reporting (preferred).
• Strong communication and customer relationship skills.

What we offer

• Competitive base salary plus performance-based commission.
• Pension, health insurance and annual bonus.
• A culture that values people and well-being, and a learning environment with training and internal technical talks.

Hiring involves a preliminary phone call with the recruiter, then interviews with the Hiring Team and a member of the Executive team.