Assistant Cinema Manager

About the role

The Assistant Cinema Manager supports the Cinema Manager in overseeing daily cinema operations, ensuring a seamless and memorable experience for guests. This role combines frontline supervision with operational coordination across ticketing, concessions, and guest services.

Key responsibilities

• Supervise Guest Service Hosts, ushers, ticketing, and food & beverage staff, monitoring performance, grooming, and punctuality.
• Handle guest complaints promptly and maintain high standards of service throughout the venue.
• Ensure auditoriums, lounges, reception areas, and restrooms are clean, comfortable, and well‑presented.
• Coordinate staff deployment for peak periods and guarantee movies start on time.
• Monitor food and beverage service quality, accuracy, and timely delivery.
• Support inventory control, minimise waste, and assist with cash‑handling procedures.
• Conduct operational checks, report maintenance issues, and ensure compliance with HSE, security, and company policies.
• Assist with staff training, onboarding, and performance monitoring.
• Help plan and execute private screenings, premieres, events, and VIP experiences.
• Act as Manager on Duty in the Cinema Manager’s absence and identify opportunities for service improvement.

Required profile

• B.Sc. or HND in Hospitality Management, Business Administration, Tourism or related field.
• 3–5 years of experience in cinema operations, hospitality, luxury retail, restaurants or hotels.
• Previous supervisory or management experience.
• Strong leadership, people‑management and decision‑making abilities.
• Excellent customer service and communication skills.

Required skills

• Cash‑handling procedures
• Inventory control
• Health, Safety & Environment (HSE) compliance
• Staff scheduling and deployment