Apartment Manager

About the role

An Apartment Manager is needed in Agbor, Delta State, to oversee the day-to-day running of short-stay apartments and their guest services. The role covers operations, guest experience, staff supervision, kitchen and bar oversight, inventory, finance, maintenance and reporting. The position is full-time, Monday to Friday 7 am to 7 pm, with a 3-month probation period.

Key responsibilities

• Oversee daily operations: reception, kitchen, bar, laundry and guest services; keep apartments and common areas clean and ready; ensure check-in, check-out, reservations and payments are followed correctly.
• Welcome guests, respond promptly to enquiries, complaints and emergencies, resolve complaints professionally and follow up on feedback.
• Supervise front desk officers, cleaners, kitchen staff, bartenders and security; prepare schedules, assign duties and train staff.
• Oversee food and drink quality, hygiene and timely service, and record kitchen and bar transactions accurately.
• Monitor apartment supplies, toiletries, linen and kitchen items, keep accurate stock records, approve purchases and verify deliveries.
• Monitor daily income and expenses, file receipts and invoices, reconcile transactions and submit regular reports to management.
• Check the condition of apartments, furniture, appliances, plumbing and electrical systems, report faults and coordinate repairs.
• Maintain accurate records of reservations, guests, payments, inventory, maintenance and incidents, and prepare daily, weekly and monthly reports.

Required profile

• Minimum OND in hospitality management, business administration, hotel management or a related field.
• 1-2 years' experience in hospitality, hotel, short-let apartment, restaurant or facility operations; previous supervisory or management experience preferred.
• Experience with inventory, expense management and financial record-keeping.
• Willingness to work flexible hours, including weekends and public holidays when required.

Required skills

• Good knowledge of Microsoft Excel, WhatsApp Business and basic digital record systems.
• Strong written and verbal communication, leadership and customer service skills.

What we offer

• Remuneration of NGN 170,000 per month.
• Accommodation provided.