Anti-Fraud Manager - Mobile Installments

About the role

PalmPay is looking for an Anti-Fraud Manager to lead the end-to-end anti-fraud operations for its device installment business in Nigeria. You will build and manage a multi-functional team covering phone investigation, field verification, intelligence monitoring and data analytics and quality assurance, and run a full-cycle closed loop from alert generation through investigation, fraud determination, channel enforcement and post-case review.

Key responsibilities

• Build, lead and develop the local anti-fraud team, handling recruitment, onboarding, training, performance management and daily task allocation
• Oversee the investigation workflow for suspected fraud cases, ensuring P0-P3 tiered cases follow SOPs, and review and sign off on fraud determinations (F0-F4 severity grading)
• Maintain the case ledger and track KPIs such as fraud detection rate, investigation coverage ratio and case closure cycle time, and hold weekly case reviews
• Set up and enforce a channel (agent/dealer) violation penalty framework, working with sales to embed anti-fraud requirements in channel onboarding and management, and build a channel risk scoring system
• Guide the intelligence team in application data analysis and social media sentiment surveillance, and run rapid-response analysis on emerging fraud patterns
• Report weekly anti-fraud operations reports to HQ in English and escalate material cases in real time

Required profile

• Nigerian national or holder of a valid work permit
• Bachelor's degree or above; Finance, Economics, Law, Criminal Investigation or related fields preferred
• 5+ years in anti-fraud, risk management, compliance or internal audit within financial services or telecommunications
• Proven team leadership of 10+ people
• Familiarity with the business and security landscape in Northern Nigeria (Kano, Katsina, Kaduna, etc.)
• Fluent English, able to write analytical reports independently
• Based in Lagos, occasionally travelling to Kano, Abuja and other locations

Required skills

• Proficiency in Excel with basic data analysis
• Preferred: experience in device installment, consumer lending or BNPL, familiarity with PalmPay products or the Nigerian mobile payments ecosystem, hands-on experience with anti-fraud systems or rule engines, and certifications such as CAMS, CFE or equivalent