Admin Operations Officer

About the role

The Admin Operations Officer will oversee relationship operations coordinators, ambassadors, and the maintenance of all service locations. This role ensures cleaning operations meet client quality standards while managing budgets, safety, and continuous improvement.

Key responsibilities

• Manage cleaning operations and liaise with clients to guarantee quality service delivery.
• Ensure teams follow safety protocols during cleaning activities.
• Facilitate budget planning and monitor financial flow for operations.
• Analyse data to recommend process improvements and develop operational plans.
• Select and oversee equipment, technologies, and supplies for project sites.
• Perform cleaning tasks using ride‑on machinery where required.
• Oversee customer accounts, employee assignments, and consumable distribution.
• Prepare and present progress reports, problem‑solving updates, and meeting materials.
• Manage incident and emergency investigations.
• Interview, hire, and train new coordinators and ambassadors; conduct site inspections.

Required profile

• HND/B.Sc. in Business Administration or related field.
• 3‑5 years experience in the cleaning industry.
• Strong leadership, project management, and problem‑solving abilities.
• Ability to work under pressure, multitask, and meet deadlines.

Required skills

• Proficiency with Microsoft Office tools.
• Experience using ERP solutions.