Waitress (Reception Duties)

About the role

E-Direct is hiring a waitress in Lagos (Marina) who also handles reception duties such as check-ins, check-outs and reservations. The position is full time and requires working shifts, weekends and public holidays as needed by hotel operations.

Key responsibilities

• Welcome guests warmly and professionally on arrival.
• Handle guest check-in and check-out accurately and efficiently.
• Attend to walk-in customers, telephone calls, WhatsApp messages and other guest enquiries.
• Provide information on room availability, rates, facilities, services and policies.
• Manage room reservations, bookings, cancellations and extensions according to company procedures.
• Maintain a neat, professional appearance: wear the approved uniform correctly, keep good personal hygiene and present yourself confidently and courteously.

Required profile

• A minimum of 1 year of experience.
• A minimum of an SSCE.
• Willingness to work shifts, weekends and public holidays.
• Performance is assessed on guest satisfaction, accuracy of reservations and records, professional conduct and the ability to do both receptionist and waitress duties.