Technical Support Engineer
Sumeru Nigeria · Lagos
Job description
About the role
We are looking for a Technical Support Engineer to join Sumeru Nigeria’s team in Lagos. The role is full‑time and focuses on delivering first‑level assistance for the solutions we deploy to our clients.
Key responsibilities
- Provide first‑level support to clients on deployed solutions.
- Resolve issues within L1 scope and escalate more complex problems.
- Prepare timely reports and ensure adherence to service level agreements.
Required profile
- At least 2 years of experience in technical support.
- Bachelor’s degree (BSc) in a relevant field.
- Knowledge of infrastructure management and troubleshooting at OS and hardware level.
Required skills
- Infrastructure Management
- Operating System troubleshooting
- Hardware troubleshooting
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Published 8 hours ago
Expires 1 month from now
2 views · 0 interested
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Sumeru Nigeria
Lagos