Senior UX Researcher

About the role

As a Senior UX Researcher at Moniepoint, you will be the voice of our users, shaping product strategy by uncovering deep insights into the needs, behaviours, and aspirations of Nigerian customers. You will work closely with product, design and engineering teams to ensure our fintech solutions are accessible, intuitive and impactful.

Key responsibilities

• Lead and execute end‑to‑end qualitative and quantitative research across the product lifecycle, from discovery to delivery.
• Conduct in‑depth interviews, ethnographic studies, usability testing, surveys and diary studies focused on the Nigerian context.
• Synthesise complex data into actionable insights, personas, journey maps and mental models to drive empathy across the team.
• Monitor fintech and consumer trends in Nigeria and comparable markets through continuous landscape analysis.
• Partner with product managers, designers and engineers to translate business challenges into research questions.
• Act as the subject‑matter expert on Nigerian user needs, guiding local expansion and regional growth.
• Structure and scale research operations, including participant management and maintaining organised research repositories.
• Present findings clearly to stakeholders at all levels to drive product improvements.

Required profile

• 6+ years of experience in UX or product research, preferably with digital B2C products.
• Demonstrated experience researching African markets, especially Nigeria.
• Advanced expertise in both qualitative and quantitative methodologies.
• Proven track record of turning insights into frameworks that inform business decisions.

Required skills

• UserTesting
• Maze
• Typeform