Sales/Revenue Operations Lead

About the role

Thrive Consulting is recruiting for a fast‑scaling pan‑African payments infrastructure company that needs a single source of truth for its commercial engine. You will own the end‑to‑end design, build and adoption of the sales/revenue operations system.

Key responsibilities

• Design and administer CRM architecture (HubSpot, Salesforce or Zoho), including pipeline design, automation and data hygiene standards.
• Develop and maintain the KPI framework covering pipeline coverage, conversion rates, sales cycle length, quota attainment and win/loss analysis.
• Create dashboards that are actively used by founders, team leads and sales representatives.
• Build scalable processes and playbooks to support expansion into new markets and business units.
• Prepare and deliver monthly and quarterly business reviews directly to the founders and Chief Commercial Officer.

Required profile

• 4+ years of experience in Sales Operations or Revenue Operations, preferably in fintech, payments or banking.
• Proven senior‑level ownership of CRM systems, having built workflows and reporting structures.
• Experience designing KPI frameworks and building dashboards (CRM‑native or using Power BI, Looker, Tableau).
• Demonstrated ability to present data and narrative to founders, C‑suite executives or investment committees.
• Multi‑market or multi‑business‑unit experience is a strong plus.

Required skills

• HubSpot
• Salesforce
• Zoho
• Power BI
• Looker
• Tableau