Sales Operations & Performance Lead

About the role

CredPal, a financial technology company offering credit cards and investment solutions, is looking for a Sales Operations & Performance Lead in Lagos. The role is full time and hybrid, mid-level, and focuses on monitoring, analyzing and optimizing operational processes so that efficiency, productivity and performance improve through data-driven insights.

Key responsibilities

• Drive compliance with call quality, conversation standards and conversion targets.
• Conduct quality assurance and control across customer engagement and CRM processes.
• Lead initiatives to improve customer retention and satisfaction.
• Develop sales scripts and ensure compliance to drive conversions and handle objections.
• Analyze operational data and performance metrics to spot trends, inefficiencies and improvement opportunities.
• Provide actionable insights through reports and dashboards.
• Collaborate with cross-functional teams to improve service delivery, customer experience and product utilization.
• Implement technology-based process improvements and support risk management by identifying and mitigating operational risks.
• Conduct root cause analyses of performance bottlenecks and propose solutions.
• Monitor workflow processes, track daily, weekly and monthly KPIs for calls, sales and utilization, and foster innovation in strategy implementation.

Required profile

• 3+ years of experience in sales analytics, business intelligence or a related role.
• Experience in sales pipeline management, forecasting and performance tracking.
• Ability to analyze complex sales data and give actionable insights to grow revenue.
• Strong understanding of KPI monitoring and sales conversion optimization.
• Excellent problem-solving, collaboration and communication skills.

Required skills

• Excel, Power BI, Zoho CRM, Salesforce and SQL for data analysis and reporting.
• Automation and analytics tools used to improve sales processes.

What we offer

• Competitive salary and performance-based bonuses.
• Professional development and growth opportunities.
• A dynamic, innovative work environment.
• Hybrid work options for flexibility and work-life balance.