Sales Operations Manager

About the role

Scalein is hiring a Sales Operations Manager in Lagos to drive business development, manage the sales pipeline and convert prospects into paying customers for its printing, branding and corporate identity services. The role covers everything from prospecting and quotation to order coordination and reporting.

Key responsibilities

• Identify and pursue new business with SMEs, corporate organizations, institutions, event organizers and agencies; build a pipeline through referrals, networking, direct outreach and social media.
• Engage customers to understand their branding needs, project requirements, timelines and budgets, and recommend suitable printing and promotional solutions.
• Convert qualified enquiries into orders, prepare and follow up quotations and proposals, negotiate pricing within company guidelines and maintain relationships with existing accounts.
• Track prospects and opportunities from first contact through order confirmation, prioritize them and keep an organized customer database.
• Coordinate with design, production, operations and finance teams so that customer requirements are documented and order progress is kept clear.
• Monitor the market, competitor offerings and customer segments, and share insights with the Sales & Marketing Manager.
• Work toward monthly and quarterly sales targets, submit regular reports on leads, conversions and revenue, and represent the company professionally while keeping client information confidential.

Required profile

• Bachelor's degree or HND in Marketing, Business Administration, Sales, Mass Communication or a related field.
• Proposed 2-5 years of experience in account management, B2B sales, business development or a similar commercial role.
• Experience prospecting, managing sales pipelines, preparing quotations and closing sales.
• Experience with corporate, SME or institutional clients, and in printing, branding or advertising, is an advantage.
• Ability to organize multiple accounts, enquiries and deadlines.

Required skills

• Familiarity with CRM systems, Microsoft Office and digital communication tools.
• Strong client relationship building and negotiation skills.

What we offer

• Salary of 250,000.
• Hybrid work arrangement.