Receptionist & Membership Concierge Coordinator

About the role

We are looking for a polished, customer‑focused Receptionist / Membership & Concierge Coordinator to be the first point of contact for members, guests and visitors at our premium hospitality venue in Abuja. The successful candidate will deliver an exceptional front‑of‑house experience while managing memberships, reservations and concierge services.

Key responsibilities

• Greet members, guests and visitors warmly, creating a professional first impression.
• Manage front‑desk operations including visitor registration, phone inquiries and reception duties.
• Coordinate bookings for facilities, wellness services, dining, meetings, events and member activities.
• Handle membership inquiries, conduct club tours, support onboarding and provide accurate information on membership options.
• Maintain up‑to‑date member profiles, preferences and attendance records in the CRM system.
• Process concierge requests such as reservations, guest passes, special arrangements, transportation and personalized services.
• Monitor guest access, enforce membership policies and ensure security procedures are followed.
• Respond promptly to member concerns, resolve issues and escalate complex matters when needed.
• Liaise with internal departments to ensure seamless delivery of member services.
• Keep reception and front‑of‑house areas clean, organized and presentable.
• Manage incoming correspondence, filing systems and provide general administrative support.
• Prepare daily reports on member activities, bookings, visitor logs and reception operations.
• Support planning and execution of member engagement activities and special events.
• Perform any other duties assigned by management.

Required profile

• Bachelor’s degree or HND in Hospitality Management, Business Administration, Mass Communication, Customer Service Management or related field.
• Minimum 3–5 years experience in reception, concierge, guest relations or front‑office operations within hospitality, luxury lifestyle, aviation, healthcare or premium service environments.
• Excellent verbal and written communication skills.
• Professional appearance with strong interpersonal and customer‑engagement abilities.
• Strong organizational and multitasking capabilities.

Required skills

• CRM system usage